Synero - Privacy Policy

Effective date: 17.02.2026

Company: Synero Solutions PVT LTD

Contact: hellosynero@gmail.com

1. Introduction

Synero ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and your rights. By using our website, booking a Free Audit, or using our services, you agree to the collection and use of information in accordance with this policy.

2. Data we collect

We collect two types of information:

A. Personal data you provide directly

• Name, email, phone number, company name, website URL, job title
• Project details, business needs, messages, files or materials you upload
• Payment details (when applicable) note: payment processors handle most card data

B. Data we collect automatically

• IP address, device type, browser, pages visited, referrer URL, time on site
• Cookies, analytics IDs, and usage data (see Cookies section)

3. How we use your data (purposes)

We use personal data to:

• Provide and manage services (bookings, audits, projects)
• Communicate with you (email, WhatsApp, phone)
• Process payments and invoices
• Improve our website and services (analytics, performance)
• Send marketing (only with consent)
• Comply with legal obligations and resolve disputes

4. Legal basis for processing (where applicable)

• Contract / Performance: to deliver services you request (e.g., audits, projects).
• Consent: for marketing communications and optional analytics/cookies where required.
• Legitimate interest: to improve services, prevent fraud, and manage our business (balanced with your rights).

5. Cookies & tracking

We use cookies and similar technologies to improve your experience and measure site usage. Some cookies are essential for site operation; others are optional (analytics/marketing). You can control cookies through your browser or our cookie banner.

6. Third-party services & processors

We use third-party providers (e.g., Calendly, HubSpot, Google Analytics, Stripe, payment gateways, hosting providers, WhatsApp/Twilio). These providers may process personal data on our behalf. We use Data Processing Agreements (DPAs) where required.

7. Data sharing & transfers

We may share data:

• With service providers for operations (hosting, payments, analytics)
• When required by law (court orders)
• In connection with a sale, merger or reorganization (with notice)

If data is transferred outside your country (e.g., outside EU), we use appropriate safeguards (standard contractual clauses, adequacy decisions, or explicit consent).

8. Data retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and for legitimate business purposes.

Typical retention periods:

• Leads & contact info: up to 5 years after last contact (adjustable)
• Client project records & billing: 7 years (or local tax law requirement)
• Marketing consents: until withdrawn

9. Your rights (data subject rights)

Depending on your jurisdiction, you may have rights including:

• Access your personal data
• Correct inaccurate data
• Request deletion (right to be forgotten)
• Object to or restrict processing
• Data portability
• Withdraw consent (for marketing/analytics)

To exercise rights, contact: hellosynero@gmail.com, We may need to verify identity before fulfilling requests.

10. Marketing & communications

We only send marketing messages with your consent. You can unsubscribe from marketing emails using the link in emails or by contacting us. Transactional messages (booking confirmations, invoices) are necessary for service delivery and not opt-in.

11. Security

We implement industry-standard measures (HTTPS, access controls, encryption at rest/transit where applicable) to protect personal data. No system is 100% secure; if a breach occurs we will notify affected parties as required by law.

12. Children

Our services are not directed to children under 16 (or local age limit). We do not knowingly collect data from children. If discovered, we will promptly delete it.

13. Links to other sites

Our website may link to third-party sites. We are not responsible for their privacy practices. Check their policies.

14. Changes to this policy

We may update this policy. Material changes will be published with an updated effective date. Continued use after changes means acceptance.

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Summary

Synero collects basic contact and usage info to deliver services, improve our site, and communicate with you - we don't sell your data and you control marketing opt-ins.